Refund policy
Every order is cut to length from the roll, specially for you. Because a cut piece can't be sold again, we are not able to accept returns or cancellations once the fabric has been cut. Please check your colour, size and length before you order — and if you're unsure, WhatsApp us on +91 99201 02676 and we'll help you choose.
What we do cover
If your fabric arrives damaged, defective, short in length, or is not the fabric you ordered, we will replace it or refund you in full.
How to raise it
- Message us on WhatsApp (+91 99201 02676) or email fabricmilldirect@gmail.com within 48 hours of delivery.
- Send photos of the fabric and of the packaging label.
- We respond within one working day. If the claim is accepted, we arrange pickup at our cost and send a replacement, or refund you to the original payment method within 5–7 working days.
Please note
Colours can look slightly different between screens, and small variations in shade, weave or print placement between production batches are normal in fabric. These are not treated as defects. Cancellations are possible only before the fabric is cut — message us quickly and we'll stop the order if we can.